Privacy Policy

1. Introduction
At Scratesina, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services. We comply with Australian data protection laws, including the Privacy Act 1988 and the Australian Privacy Principles, to ensure the security of your personal information.

2. Information We Collect
We collect and process different types of data to provide and improve our services. The information we collect includes:

Personal Information: When you contact us or fill out forms on our website, we collect details such as your name, email address, phone number, and any additional information you provide.
Technical and Usage Data: We collect data about how you interact with our website, including IP addresses, browser type, operating system, and pages visited. This helps us optimize user experience.
Communication Data: If you contact us via email or other communication channels, we may retain records of our correspondence for future reference and service improvement.

3. How We Use Your Information
We process your personal data for the following purposes:

To respond to inquiries and provide customer support.
To personalize and enhance your experience on our website.
To improve our services through website analytics and user feedback.
To comply with legal and regulatory obligations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Security
We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we take all reasonable precautions, we recommend users take standard security measures when sharing personal information online.

5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once data is no longer needed, we securely delete or anonymize.

6. Third-Party Services and Links
Our website may contain links to third-party websites. We do not control and are not responsible for their privacy policies or practices. We encourage users to review the privacy policies of any external websites before providing personal data.

7. Your Rights
Under Australian privacy laws, you have the right to:

Request access to the personal data we hold about you.
Request corrections to inaccurate or outdated information.
Request deletion of your personal data, subject to legal requirements.
Withdraw consent for data processing, where applicable.
We aim to process data requests within 30 days in accordance with legal requirements. To exercise your rights, please contact us using the details below.

8. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us:

111 Swansea St, East Victoria Park WA 6101, Australia
Email: [email protected]
Phone: +61 8 6363 5510